Policy #1.8.1-Service of Complaints Procedure

POLICY:  SERVICE OF COMPLAINTS                                                     1.8.1


The School Committee welcomes constructive criticism concerning the operation of the Millis Public Schools. The School Committee expresses its trust in its employees and is determined to protect them from unwarranted and capricious complaints. The School Committee expects that most complaints will be settled at the administrative level.

Only those complaints that have been discussed at the administrative level shall be dealt with by the School Committee sitting as a whole.


Any person who does not identify him/her self shall not have the consideration of any administrator, any member of the School Committee, or the School Committee as a whole.




  • Anyone who receives a complaint shall refer the complaint to the administrator of the building or the teacher involved.
  • After the complainant has conferred with the teacher he may take his unresolved complaint to the administrator.
  • If the matter is still unresolved, he may take his complaint to the Superintendent of Schools.
  • It is understood that the Superintendent of Schools may not wish to confer with the complainant until the Superintendent has had time to receive a written report on the matter from the administrator involved.
  • Following his conference with the Superintendent, the complainant may wish to meet with the School Committee. Such arrangements with the School Committee must be made through the Superintendent of Schools and placed on the next available agenda.



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